I want to explore another aspect of the Business-IT Maturity mid-Level 2 sticking point. As a client said to me last week in a variation on an old chestnut, “You can’t improve yourself into Level 3.” I think it was Joseph Juran in the early 1960′s who really had this figured out. In his groundbreaking [...]
Filed under: Demand Maturity, IS Management, IT Management, IT Maturity | Tagged: Breakthrough, Business Process Reengineering, Continous Improvement, Control, Joseph Juran, Total Quality Management | 1 Comment »
