I want to explore another aspect of the Business-IT Maturity mid-Level 2 sticking point. As a client said to me last week in a variation on an old chestnut, “You can’t improve yourself into Level 3.” I think it was Joseph Juran in the early 1960′s who really had this figured out. In his groundbreaking [...]
Filed under: IT Management, IS Management, IT Maturity, Demand Maturity | Tagged: Joseph Juran, Continous Improvement, Total Quality Management, Business Process Reengineering, Breakthrough, Control | 1 Comment »
