My colleague, friend and Atlanta neighbour, Frank Capek has started his excellent blog Customer Innovations examining the exciting domain of innovating the customer experience. This perspective – embodying, among other things, a shift from “inside-out” to “outside-in” thinking has much to offer to IT organizations striving to climb the Business-IT Maturity curve. Below mid-Level 2, most [...]
Filed under: IT Management, IT Maturity | Tagged: customer billing, Customer experience, service catalog | Leave a Comment »
