When IT is Your business – Not Just a Support Function

Posted on December 13, 2007 by Vaughan Merlyn

I’ve acknowledged previously that companies where IT essentially isthe business (think Amazon, Google, et al) mature very differently than do IT organizations that are essentially supportfunctions (think most traditional businesses, even most financial services companies that are highly information intensive).  We’ve seen this in our SOA research – and this was a pattern I saw in my [...]

Filed under: IT Management, IT Maturity, Next Generation Enterprise, Next Generation IT | Tagged: , , , , , | Leave a Comment »

Idris Mootee on Creativity, Social Networking and Experience Design

Posted on December 12, 2007 by Vaughan Merlyn

A light post today, as I want to point to some excellent thinking on topics related to IT maturity and evolution.  Occasionally, I’ve referred to the connection between increasing business-IT maturity and Next Generation Enterprises (Enterprise 2.0).  A key characteristic of Next Generation Enterprises is their leveraging of Web 2.0 technologies, including Social Networking. As [...]

Filed under: Customer experience, Next Generation Enterprise, social networking, Web 2.0 | Tagged: , , , , | Leave a Comment »

You Know You’ve Reached Level 3 When…

Posted on December 11, 2007 by Vaughan Merlyn

Less than 60% of IT spend is to “keep the lights on and the trains running.” You have a real “partnership” with your business partners – they seek your advice frequently; you can “push back” on dumb or ideas for IT that will probably yield low value; they are open to your ideas, no matter [...]

Filed under: Demand Maturity, IS Management, IT Infrastructure, IT Management, IT Maturity, Portfolio Management, Supply Maturity | Tagged: , , , , , | 1 Comment »

You Know You’re Stuck at Level 2 When…

Posted on December 10, 2007 by Vaughan Merlyn

Between 60% and 70% of IT spend is to “keep the lights on and the trains running.” (If it’s >70%, you know your in Level 1!) Your business partners treat you as “order takers” – bringing you somewhat fleshed out needs that they want you to act upon. You’ve implemented Portfolio Management disciplines, but only [...]

Filed under: Demand Maturity, IS Management, IT Management, IT Maturity, Portfolio Management, Supply Maturity | Tagged: , , , , , | Leave a Comment »

You Know You’re Stuck at Level 1 When…

Posted on December 8, 2007 by Vaughan Merlyn

More than 70% of IT spend is to “keep the lights on and the trains running.” Your business partners aren’t “partners” at all, and treat you with suspicion. It’s hard getting the right level and quality of business involvement in projects – and nobody seems to think that’s a problem! You see all sorts of [...]

Filed under: Demand Maturity, IT Management, IT Maturity, Supply Maturity | Tagged: | Leave a Comment »

The Evolving IT Service Stack

Posted on December 7, 2007 by Vaughan Merlyn

In the mid-90′s, I had the privilege to work with BP as their IT organization went through a major transformation.  Part of this work included working with  Cranfield University (UK) and Nanyang University (Singapore) on a joint business-IT leadership development program, focused on what today we would call Relationship Management.  One of the frameworks we came [...]

Filed under: IT Infrastructure, IT Management, IT Maturity, Key Frameworks, Supply Maturity | 1 Comment »

You Know You’re IT is Maturing When…

Posted on December 6, 2007 by Vaughan Merlyn

You know your IT is maturing when… There is a constant stream of new IT professionals joining your organization from different industries to your own, and from e-innovators. Business partners give you easy access – are always happy to talk to you about new ideas. Projects, even large ones, are stopped because it was recognized [...]

Filed under: Demand Maturity, IS Management, IT Maturity, Supply Maturity | Leave a Comment »

Time to Foment a Revolution – Part 1

Posted on December 5, 2007 by Vaughan Merlyn

In the interests of being controversial and stimulating some potentially enlightening debate, I was thinking today about “shadow IT” and their role in the world of IT organizations circa 2017. To be clear, I’ve spent much of my consulting career helping IT organizational leaders eliminate (or at least, reduce) the scourge of the dreaded “shadow [...]

Filed under: IS Management, IT Management, IT Maturity | Tagged: , , | 4 Comments »

Leadership Lessons from the Performing Arts – 1

Posted on December 4, 2007 by Vaughan Merlyn

When I started blogging (just 2 months ago!) my wonderful “blog coach” Susan Scrupski told me, “Be true to your own voice.”  Easier said than done!   On my “About” page I said “I’m also an amateur (very) musician and keen scuba diver.  From time to time I will digress to my hobby passions because I [...]

Filed under: Performing Arts, Scuba Diving | Tagged: , , , | Leave a Comment »

Organizational Change Part 1

Posted on December 3, 2007 by Vaughan Merlyn

In my first post, I mentioned my trepidation at entering the blogosphere.  What I am calling “trepidation” others might refer to as “resistance to change.”  Is change resistance real?  Normal? Inevitable?  How does it play out in climbing the IT maturity and value curve? Organizational change management is perhaps the slipperiest of subjects.  It’s been [...]

Filed under: Change Management, IT Management | Tagged: , , , , | Leave a Comment »

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