The Enterprise Leadership site posted a nice piece on ITIL and Six Sigma back in December, and more recently on Getting Six Sigma Right. I want to reflect on this, and expand on my own post a while back which discussed IT Improvement versus Breakthrough. Quality guru W. Edwards Deming said you can focus [...]
Filed under: Change Management, IS Management, IT Management, IT Maturity | Tagged: ITIL, organizational change management, organizational development, process improvement, process innovation, product improvement, product innovation, Service Management | Leave a Comment »
