I was consulting for a client recently, and they used the term “walled-off” resources to describe IT professionals who were dedicated to specific business units. (As an aside, when I first heard them using this term, I thought they were saying “Waldorf resources” and could not imagine what this meant!) Anyway, I think the principle [...]
Filed under: Change Management, IT Infrastructure, IT Management, IT Maturity | Tagged: business unit specfic capabilities, centralized, common and shared capabilities, decentralized, shared services | Leave a Comment »
