Comments on: IT Service Management vs. IT Product Management

By: Jens

Jens — Tue, 17 Aug 2010 04:46:45 +0000

Thanks for the interesting article!

By: itorganization2017

itorganization2017 — Tue, 22 Jan 2008 20:41:07 +0000

We’re in complete agreement! Please look in on my post tomorrow – I’m taking this thread further, and appreciate your input!

By: Rick Lemieux

Rick Lemieux — Tue, 22 Jan 2008 17:34:48 +0000

Once again I think you are spot on…but like any construction project IT must have a solid foundation to operate from before they can move forward with initiatives that will drive the enterprise to the next level.

By: ITIL: Necessary, but not sufficient! « IT Organization Circa 2017

ITIL: Necessary, but not sufficient! « IT Organization Circa 2017 — Tue, 22 Jan 2008 11:13:04 +0000

[...] Posts IT Service Management vs. IT Product ManagementAboutBusiness-IT Maturity – a helpful lens for the future?Six Sigma and Process [...]

By: itorganization2017

itorganization2017 — Mon, 21 Jan 2008 16:09:50 +0000

Rich, this is helpful – thanks. However, I must push back on one important point. You say, “IT organizations are becoming Managed Service Providers.” I agree, but if that is all they aspire to or achieve, they will be stuck in what I call “Level 2″ hell (see my earlier posts on our 3-Level Business-IT Maturity Model). As a maturity model, Level 2 is a critical stepping stone to Level 3, but it typically fails to stimulate, identify and deliver against the real business value opportnities. I will pick this up in tomorrows post.

By: Rick Lemieux

Rick Lemieux — Mon, 21 Jan 2008 14:24:57 +0000

IT and Network Service Providers have been performing the task of delivering value added IT and Network services to the enterprise for years. They have done by aligning themselves around the following organization model.

1. Service Strategy (Product Management) team
2. Service Design Team
3. Service Transition (Implementation) Team
4. Service Operation Team

Without knowing it they were operating in what is now know as the ITIL V3 Service Lifecycle. I’ve recently written an article (http://www.itsmsolutions.com/newsletters/DITYvol4iss01.htm) classifying the five domains of the ITIL V3 Service Lifecycle as the five new silos of IT.
5. Service Improvement Team. In the article I state how IT Product Management is one of the key roles supported under the Service Strategy domain.

IT organizations are becoming Managed Service Providers and should think about organizing themselves around a model that has worked so succesfully for others in the past.