My last couple of posts have been on ITIL, where I presented my argument that approaches such as this (and CMMI) are necessary but not sufficient to take Business-IT Maturity to the next level. They are necessary because they help build a solid foundation for IT operations and services. They are insufficient because they typically [...]
Filed under: IT Maturity, Key Frameworks, Next Generation IT, Web 2.0 | Tagged: CMMI, innovation, ITIL, Process re-engineering | 1 Comment »
