A Tale of Firefox, Resistance to Change and Personal Value Systems

Posted on August 27, 2008 by Vaughan Merlyn

It’s a familiar adage that if you are trying to persuade people to embrace or engage in some kind of change, you need to get to the heart of the “WIFM factors” – What’s in it for me? I’ve been helping clients understand, embrace and lead change initiatives for about 30 years.  This shows up [...]

Filed under: Change Management, Useful Tools | Tagged: , , , , , , , , | 4 Comments »

Financial Forensics as a Clue to Dysfunctional IT

Posted on August 25, 2008 by Vaughan Merlyn

“To understand a crime, follow the money” is a familiar principle of detective work.  Over the years, I’ve found that principle to be extremely useful in the world of IT management.  In fact, my spin on it is, “If you want to understand dysfunctional IT behavior, follow the money!” Of course, this principle helps detectives [...]

Filed under: Demand Maturity, IS Management, IT Management, IT Maturity, Supply Maturity | Tagged: , , , , , , | 7 Comments »

One Guru Disects the “Anatomy of a Wow” Customer Experience

Posted on August 21, 2008 by Vaughan Merlyn

My friend and colleague Frank Capek has just summarized his 25 years of learnings from his work on Customer Experience Design.  I think so much of Frank’s work, and believe this is so important, I thought I’d point you all to the post. As a related aside, I’d like to share a couple of “wow” [...]

Filed under: Customer experience, IT Management | Tagged: , , , | Leave a Comment »

Measuring the Business Value of IT – Where You Can Win By Simply Trying!

Posted on August 20, 2008 by Vaughan Merlyn

I was in a conversation with a CIO earlier this week on the topic of value realization measurement, and I realized I had never really posted on this crucial topic – shame on me!  I did come at measurement (somewhat obliquely) in a post last October on The Business Case as a Value Realization Tool, [...]

Filed under: Business-IT Governance, IT Management, IT Maturity | Tagged: , , | 1 Comment »

Speedbumps on the Information Superhighway?

Posted on August 12, 2008 by Vaughan Merlyn

I try not to exploit my role as a blogger to promote products or businesses (unless there’s an exceptional customer experience or innovation I really believe is worthy of note).  Nor do I use it to vent frustrations about bad customer experiences (except in rare cases.)  I can’t fully explain my internal compass and guidelines for [...]

Filed under: social networking, Useful Tools, Web 2.0 | Tagged: , , , , , | Leave a Comment »

IT Maturity Sanity Check – How Do You Stack Up?

Posted on August 11, 2008 by Vaughan Merlyn

I’ve recently been working with a company where business-IT maturity is significantly lower than I typically see in my clients.  It’s a strange and sobering feeling – like stepping back about 20 years!  I don’t wish to embarrass anyone, so I’d best not say too much about the industry or the circumstances that led this [...]

Filed under: IT Maturity | 1 Comment »

The Myth of Information Overload

Posted on August 5, 2008 by Vaughan Merlyn

We increasingly hear complaints about the stresses and strains of “information overload.”  I have to admit, I’m somewhat skeptical of this term and the phenomena associated with it. First, this is not a new issue.  To the contrary, I suspect that since the earliest days of civilization, people have complained about information overload.  I can imagine [...]

Filed under: IT Management, social networking, Useful Tools, Web 2.0 | Tagged: , , | 13 Comments »

I’ve Looked At Clouds from Both Sides Now…

Posted on August 4, 2008 by Vaughan Merlyn

I’ve had some interesting conversations with CIO’s and CTO’s about Cloud Computing lately.  These are exciting times.  I’m reminded of the earliest days of the personal computer.  PC’s were quietly finding their way into the enterprise computing scene, though you would not have known that by talking to CIOs.  They were mostly in denial, even [...]

Filed under: IT Infrastructure, IT Management, Next Generation IT | Tagged: , | 2 Comments »

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