My friend and colleague Frank Capek has just summarized his 25 years of learnings from his work on Customer Experience Design. I think so much of Frank’s work, and believe this is so important, I thought I’d point you all to the post. As a related aside, I’d like to share a couple of “wow” [...]
Filed under: Customer experience, IT Management | Tagged: Apple, Customer experience, Frank Capek, Moen | Leave a Comment »
