I had another one of those CIO conversations today – you know the ones: We’ve spent the best part of the last year trying to unwind from an outsourcing deal gone bad!” I think it is a terrible indictment of the outsourcing industry that I hear many more such outsourcing horror stories than I do [...]
Filed under: IT Management | Tagged: Outsourcing, vendor management | 7 Comments »
I was talking to a consultant recently about some process work he was doing with a large, global IT organization. I asked him if they had adopted any formal service management framework and he said that when he asked them about ITILv3, they said, “We tried that, but we just don’t have the discipline to [...]
Filed under: IT Infrastructure, IT Management, IT Maturity, Key Frameworks | Tagged: ITIL, process management, Service Management | 2 Comments »
I was talking to a CIO recently who is on a mission to take his IT organization, and, more importantly, his entire enterprise, to a much higher level of business-IT maturity. We were discussing the CIO’s role in influencing the business leadership, and ways to achieve that. When Questions Are Better Than Answers Very early [...]
Filed under: IT Maturity | 2 Comments »
I’ve posted before that realizing value from IT-enabled business investments requires both a partnership between IT and the business (duh!), but also a partnership between the CIO and CFO. This can provide the credibility and linkages necessary to ensure that meaningful metrics are defined and tracked, and that accountabilities, both for costs and value, are [...]
Filed under: Business-IT Governance, IT Management, Portfolio Management | Tagged: business value, Business-IT Governance, IT and recession, IT governance, Portfolio Management, recession | Leave a Comment »
I’ve posted several times before on the importance of marketing skills and disciplines for the IT organization – strengthening a traditional weakness for IT leaders and professionals that is critical to realizing business value from IT assets and investments. I’ve heard back from several readers and consulting clients who want to hear more on this [...]
Filed under: Change Management, Useful Tools | Tagged: marketing, organizational change management | 1 Comment »
How should you treat IT infrastructure investments in a recession? I was listening to an interesting piece that got me thinking about this question on NPR this morning titled “Obama’s ‘Big Fix,’ And Investment Deficit Disorder.” Renee Montagne interviewed New York Times columnist David Leonhardt about his January 27 article, “The Big Fix.“ Determining IT Infrastructure [...]
Filed under: Business-IT Governance, IT Infrastructure, IT Management, Portfolio Management | Tagged: Architecture, business governance, Business-IT Governance, Enterprise Architecture, IT governance, IT infrastructure, Portfolio Management | 1 Comment »
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