I was talking to a consultant recently about some process work he was doing with a large, global IT organization. I asked him if they had adopted any formal service management framework and he said that when he asked them about ITILv3, they said, “We tried that, but we just don’t have the discipline to [...]
Filed under: IT Infrastructure, IT Management, IT Maturity, Key Frameworks | Tagged: ITIL, process management, Service Management | 2 Comments »
