http://vaughanmerlyn.com/2009/02/24/but-we-dont-have-the-discipline-to-implement-itilv3/ Vaughan Merlyn on the Changing Role of the IT Organization Wed, 08 Sep 2010 18:08:39 +0000 hourly 1 http://wordpress.com/ http://vaughanmerlyn.com/2009/02/24/but-we-dont-have-the-discipline-to-implement-itilv3/#comment-1280 itorganization2017 Mon, 22 Mar 2010 17:28:55 +0000 http://vaughanmerlyn.com/?p=1215#comment-1280 I love the analogy! Thank you! I love the analogy! Thank you!

]]> http://vaughanmerlyn.com/2009/02/24/but-we-dont-have-the-discipline-to-implement-itilv3/#comment-1279 Noel McLeod Mon, 22 Mar 2010 17:11:48 +0000 http://vaughanmerlyn.com/?p=1215#comment-1279 Here's my two cents worth ... using the airline analogy ... We have an airplane and we're going to fly in that general direction and based on the fares that you are paying we will get somewhere in that general vicinity. If you want a commitment to get where you want to go we will need to buy more fuel (developers) and better navigation equipment (PMs / PMO). That would also allow us to hire counter personnel who speak english. Since this will raise the fare beyond what you seem willing to pay (and then you go down the road to Offshore Airlines where you get even less certainty for less money), it seems to me that you should be happy with the service you get. Here’s my two cents worth … using the airline analogy …
We have an airplane and we’re going to fly in that general direction and based on the fares that you are paying we will get somewhere in that general vicinity. If you want a commitment to get where you want to go we will need to buy more fuel (developers) and better navigation equipment (PMs / PMO). That would also allow us to hire counter personnel who speak english. Since this will raise the fare beyond what you seem willing to pay (and then you go down the road to Offshore Airlines where you get even less certainty for less money), it seems to me that you should be happy with the service you get.

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