I’ve posted quite a few times on Web 2.0 capabilities as a way to drive new energy, and even innovation, into an IT organization and the company it serves. The Wikinomics blog (full disclosure – this is affiliated with nGenera Corporation, the company I am with) just posted a very nice piece on how Best [...]
Filed under: Customer experience, IT Management, social networking, Web 2.0 | Tagged: Customer experience, Enterprise 2.0, value realization, Web 2.0 | Leave a Comment »
