I’ve recently been asked a couple of questions I used to hear all the time. The questions are: Doesn’t process discipline add overhead and cost? Doesn’t process discipline stifle creativity? I thought these questions had been put to rest years ago, but I guess they are still out there floating around in the air. When [...]
Filed under: IT Management, IT Maturity | Tagged: ITIL v3, six sigma, Total Quality Management | 2 Comments »
