This post picks up on Parts 1, 2, 3, 4, and 5 and examines the fifth of Deming’s 14 Management Points, which urges: Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs” Continuous Improvement Takes Hold… Deming’s fifth point was at the heart of his [...]
Filed under: Change Management, IT Management, Useful Tools | Tagged: Continuous Improvement Process, IT transformation, Michael Hammer, six sigma, Total Quality Management | Leave a Comment »
