Comments on: Apple Gets It Right – Again!

By: itorganization2017

itorganization2017 — Sun, 23 Jan 2011 20:28:58 +0000

I hear ya! And, I agree that a large part of it is state of mind.

But, for the record, I do way more than “turn on a computer, read their email and browse the web.” I run a consulting business, so in addition to those things, there’s all the back office functions, front office sales and marketing, blogging, PowerPoint presentations, complex text documents, lots of graphics (Photoshop, video editing, screencasting). I also use my Mac for my hobbies – music editing and recording.

I don’t see this as a pissing contest between platforms or operating systems – that is always a function of where you are coming from, and what you are trying to do. I do see it as a matter of customer experience, and there Apple mostly gets it more right than anyone else in the computer business!

By: Doug Steinschneider

Doug Steinschneider — Sun, 23 Jan 2011 20:19:47 +0000

When Vista arrived late and not ready I decided to return to Mac (bailed on them in early 90′s due to being too expensive). I converted about 20 customers at their request. Overall was a disappointment. The people who turn on a computer, read their email and browse the web are happy. One person struggling with MobileMe contact sync problems was handed a 20 page instruction sheet on how to reformat her Mac after hours of working on the problem. Outlook users weren’t happy with Mail or Entourage. As Jerry Pournelle is quoted “With Apple it’s either very easy or impossible”. Each time I was handed one of these difficult troubleshooting tasks I would consult longtime Mac consultant friends who would blithely agree with the Apple support that we should maybe upgrade to new equipment or start over with existing. One interesting phenomena I observed was that many of the “converted” who would have bitched out Dell, Microsoft and myself seemed perfectly happy with the problems they encountered in Apple land. It’s a state of mind.

By: itorganization2017

itorganization2017 — Tue, 12 Jan 2010 10:27:16 +0000

Espen, I’ve found the Mac experience in 2010 quite different from that in the late 90′s. The gaps between the Mac world and Windows have a ll but disappeared. I’m hoping to avoid running Windows on my Mac, but if it comes to that, I see that as the ultimate “escape clause.”

I was emboldened in part on taking the Mac route by a current consulting client – a health care enterprise where many of the users (including many in the IT organization) use Macs and seem to coexist in the Windows world with nary a hiccup!

By: Espen

Espen — Tue, 12 Jan 2010 10:12:20 +0000

Ahhh, the enthusiasm of the newly converted….

On the other hand, I am contemplating going down this route again, since my mobile and laptop are up for renewal. The only issue is that I was somewhat burned back in the late 90s when I found out that on a Mac, things are either easy or impossible, to quote Jerry Pournelle.

We’ll see. Enjoy the experience!

By: Why iMarketOnMac? | iMarket On Mac

Why iMarketOnMac? | iMarket On Mac — Mon, 11 Jan 2010 23:55:41 +0000

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