‘Social’ IT Management – Part 3

Posted on January 27, 2011 by Vaughan Merlyn

In Part 1 of this series on ‘Social’ IT Management, we discussed the inherent complexity of the IT management function, and how a more ‘social’ and emergent approach can represent a better way to manage IT.  In Part 2, we talked about the types of things that would be in a ‘Social’ IT Management Platform [...]

Filed under: Change Management, IT Management, Next Generation IT, social networking, Web 2.0 | Tagged: , , , , , , , , , , | Leave a Comment »

‘Social’ IT Management – Part 2

Posted on January 26, 2011 by Vaughan Merlyn

In Part 1 of this series on ‘Social’ IT Management, my esteemed colleague, Roy Youngman and I discussed the inherent complexity of the IT management function, and how a more ‘social’ and emergent approach can represent a better way to manage IT.  In Part 2, we will briefly discuss the types of things that could [...]

Filed under: Change Management, IT Management, Next Generation IT, social networking, Web 2.0 | Tagged: , , , , , , , , , , , , | 5 Comments »

‘Social’ IT Management – Part 1

Posted on January 24, 2011 by Vaughan Merlyn

I want to use a multi-part post to discuss some ideas and report on recent experiences in bringing a ‘social’ approach to managing Information Technology.  First, some context. The Rise of Enterprise 2.0… The term Enterprise 2.0 first surfaced in 2006, attributed to Harvard Business School Professor Andrew McAfee.  Wikipedia defines Enterprise 2.0 as: the [...]

Filed under: IT Management | Tagged: , , , , , , , | 8 Comments »

When Words Just Don’t Cause Change

Posted on January 24, 2011 by Vaughan Merlyn

I was in a heated ‘discussion’ with a client recently.  We had completed an IT strategy refresh and one of the outstanding items was to review their IT Principles.  The IT leadership team had come up with some candidate new Principles, and I was being asked if I thought they were appropriate. “What Will You [...]

Filed under: Business-IT Governance, IT Management, Useful Tools | Tagged: , , , , , | 1 Comment »

Threats and Opportunities in the Cloud – Coming to a City Near You!

Posted on January 20, 2011 by Vaughan Merlyn

I’ve posted before about Cloud Computing and I am delighted to let you know that I have been invited to speak to this topic at an upcoming CIO Forum Series sponsored by Pariveda Solutions and Microsoft Windows Azure. I believe that there is an inevitability to the Cloud as a new way to deliver capability [...]

Filed under: IT Infrastructure, IT Management, IT Maturity, Next Generation IT, Web 2.0 | Tagged: , , , , , , | 4 Comments »

Customer Experience, Taming the Remote Control Madness – And a Tale of Advances in End User Programming

Posted on January 12, 2011 by Vaughan Merlyn

I rarely get so excited about technology that I post about it – that’s not this blog’s raison d’être.  However, between being snowed in (a rare occurrence in Atlanta, GA!), being really delighted with a great product that really solves a familiar and widespread problem, and enjoying a very positive series of customer experiences with [...]

Filed under: Customer experience, Useful Tools | Tagged: , , , , , | Leave a Comment »

Three Ways To Increase IT Organizational Agility

Posted on January 11, 2011 by Vaughan Merlyn

Back in a September 2010 post, I asked, “How Agile Is Your IT Organization?  How Would You Know?“  The question came about as part of a research project I’m involved in through my affiliation with Formicio.  The aim of the research is to identify the factors that make IT organizations agile and recommend how agility [...]

Filed under: Business-IT Governance, Change Management, IS Management, IT Infrastructure, IT Management, Next Generation Enterprise, Next Generation IT | Tagged: | 2 Comments »

Changing – or Being Changed? An Important Distinction!

Posted on January 7, 2011 by Vaughan Merlyn

Elliot Ross and his always insightful blog about Strategic Technology for the Small to Medium Enterprise just posted on “ITIL, Value and Culture.” I like Elliot’s blog because of his “small to medium enterprise” perspective – I find it an interesting balance against the large companies I typically work with. I felt the need to [...]

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A Review of this Blog in 2010

Posted on January 6, 2011 by Vaughan Merlyn

I continue to be highly satisfied with the WordPress blogging platform!  The art of creating a superlative customer experience includes providing things that were not expected, and the bulk of this post summarizing how my blog did, appeared in my in-box courtesy of WordPress – I call that a great customer experience!  Here is what [...]

Filed under: General | Tagged: | Leave a Comment »

The Accidental Project Manager

Posted on January 5, 2011 by Vaughan Merlyn

Some IT organizations invest a great deal in the processes and disciplines of Project Management.  As well they should – much of an IT Organization’s work is performed through projects. Various approaches are deployed to bring consistency and effectiveness to Project Management disciplines – Centers of Excellence (CoE), Project (and Program and Portfolio) Management Offices [...]

Filed under: Change Management, IT Management, social networking, Web 2.0 | Tagged: , , , , , , , , | 4 Comments »

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