The “Unwritten Rules” of Business-IT Maturity – Part 2


Today I will expand upon the introduction in my last post to the topic of ‘unwritten rules’ as they pertain to Business-IT Maturity.  First a reminder – the Business-IT Maturity model I’ve discussed from various angles since starting this blog last October addresses ‘two sides of the coin’, those being Business Demand maturity(the business appetite for […]

ITIL: Necessary, but not sufficient!


  I posted yesterday on the distinctions between IT Product Management and IT Service Management.  Rich Lemieux commented and pointed us to his helpful and informative DITY Newsletter and to his article on the 5 domains of ITIL V3 suggesting that IT organizations organize themselves around these domains as the “five new silos of IT.” A […]

CIO Turnover – The Price to Pay for No More Mr. Nice Guy?


We are seeing signs of increasing CIO turnover following several years of relative stability (at least since the mid-90′s when CIO was coming to mean “Career is Over!”) I suspect it is in part a byproduct of increasing business-IT maturity, and the “take no prisoners” approach many CIO’s have taken to standardizing and consolidating IT […]

Business-IT Maturity and the Portfolio Lens


I was with a client recently as their CIO was leading one of their regular “town hall” meetings (live meeting for those in HQ, videoconference for those elsewhere).  He was talking (eloquently!) about Next Generation Enterprises, Web 2.0 technologies and the implications for their company and for their IT / shared services organization. A question from […]

Reaching Level 3: The Ambition Factor


I’ve been working with a new (to me) client on leadership development for their IT leadership group.  The company is large, complex and global, and going through a major transformation of their IT operating model.  A fundamental question arose in a workshop I was facilitating.  For a whole bunch of very good reasons (including many […]

System Development Methodology and Business-IT Maturity


The evolution of systems development methods and tools can be usefully mapped against the Business-IT Maturity model in order to better understand the challenges of getting to Level 3.  Programming languages have evolved from 1st generation (e.g., Machine Code) through 2nd generation (e.g., Assembler) to 3rd generation (e.g., COBOL, PL/1) to 4th generation (e.g., Mark IV, FOCUS, and […]

Increasing Maturity by Reducing Complexity


There are characteristics of Level 1 and low Level 2 Business-IT Maturity that allow (cause?) the IT environment to become overly complex, and with that complexity comes high cost and low agility.  This complexity is a killer sticking point for getting to higher maturity.  Let’s first try to understand what it is about the lower […]

Language and Business-IT Maturity


Language has some interesting relationships to Business-IT Maturity.  As a management consultant, one of the things I have to do is quickly calibrate a client’s situation – sometimes, in just minutes (e.g., with a new, or potential client).  I’ve had some version of the Business-IT Maturity model in the back of my head for many […]

IT Maturity and the Role of Relationship Management


I’ve noted before that Level 1 in the Business-IT Maturity Model is mostly about Supply Management (managing the provisioning of IT products and services for consumption by the business or its customers/consumers), and that Level 3 is mostly about Demand Management (shaping and surfacing the demand for IT products and services from the business and […]