One of the ‘gifts’ I’m enjoying in my semi-retirement is more time pursuing my musical hobbies – including performing with local musicians and friends. That creative outlet reinforces for me, at the deepest level, how much good musical performance demands intense listening. This is so relevant to my ‘professional’ world of IT management consulting for [...]
Filed under: General, IT Management, Performing Arts | Tagged: Add new tag, Arts, collaboration, Music, Performing Arts | Leave a Comment »
Customer Satisfaction is a slippery and potentially dangerously misleading concept! I was reminded of this when reading an article entitled “Satisfaction vs. Loyalty” by William J. Cusick in the excellent publication, The Conference Board Review. Cusick argues that customers who complete satisfaction surveys typically respond “satisfied” or “mostly satisfied” regardless of how they really feel. [...]
Filed under: Customer experience | Tagged: Add new tag, Business, Customer experience, Customer Management, customerservice, Get Satisfaction | 7 Comments »
I’ve been a long term Windows PC user, from time to time using Macs for various reasons. I bought my wife an iMac a couple of years ago, and “borrow” her machine when I want to do video editing or any of the music work I need to do as part of my hobby – [...]
Filed under: General | Tagged: Add new tag, Apple, Apple Store, IMac | 5 Comments »
Just about everyone has become attuned over the last few years to the concept of sustainability. Except, it seems, when it comes to software practices. In most IT environments, by far the largest chunk of costs associated with a given piece of software, surface after it is initially delivered. That is true of purchased packages, [...]
Filed under: IT Maturity | Tagged: Add new tag, Agile software development, Architecture, business case, Business-IT Governance, Enterprise Architecture, IT funding, Programming, Service-oriented architecture, Sustainability | 2 Comments »
In the last post and post before that, I examined a real life case study of a team collaborating using Web 2.0 tools. Now I want to review the lessons learned from that experiment. Many (most?) busy people working on a team with deadlines for deliverables will wait until the deadline is really close, and [...]
Filed under: Change Management | Tagged: Add new tag, collaboration, Web 2.0, Wiki | 2 Comments »
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