Lessons in Listening: Superior Performance Demands Great Listening!

One of the ‘gifts’ I’m enjoying in my semi-retirement is more time pursuing my musical hobbies – including performing with local musicians and friends.  That creative outlet reinforces for me, at the deepest level, how much good musical performance demands intense listening.  This is so relevant to my ‘professional’ world of IT management consulting for [...]

Exploring an IT Operating Model for Enterprise 2.0 – Part 4: IT Governance

In Part 1 of this series, I suggested that the implications of Enterprise 2.0 for the IT organization are dramatic.  I also suggested that the ways of designing and executing an IT Operating Model in a Web 2.0 context are quite different from traditional approaches.  In Part 2, I outlined the major elements of an [...]

Mobility, Shmobility… Why Should I Care?

Thanks to friend and co-blogger Russ Aebig for pointing me to this great post by Joshua-Michéle Ross on his excellent Opposable Planets blog. In his post, Ross points out that devices such as iPhones are, location-aware (GPS), motion-aware (accelerometer), directionally aware (compass) visually aware (camera that can gather visual input of the immediate environment), sonically [...]

Exploring an IT Operating Model for Enterprise 2.0 – Part 3: Process Management

In Part 1 of this series, I suggested that the implications of Enterprise 2.0 for the IT organization are dramatic.  I also suggested that the ways of designing and executing an IT Operating Model in a Web 2.0 context are quite different from traditional approaches.  In Part 2, I outlined the major elements of an [...]

Exploring an IT Operating Model for Enterprise 2.0 – Part 2

Elements of an IT Operating Model This is the second part of my series on IT Operating Models for Enterprise 2.0 (for the introduction, please see here.)  In Part 1, I explored the question, “Why Does Enterprise 2.0 Demand a New IT Operating Model?”  I posited three key answers: The types of IT products and [...]

Exploring an IT Operating Model for Enterprise 2.0

First, in the interests of full disclosure, the title for this blog was inspired the excellent blog, Wierarchy, and its latest post on Exploring the HR Management Framework for Enterprise 2.0. Note, I have changed the title from “an” to “the”  as I feel there are multiple possible management frameworks for IT, and from “Management [...]

Are You Falling Into the Customer Satisfaction Trap?

Customer Satisfaction is a slippery and potentially dangerously misleading concept!  I was reminded of this when reading an article entitled “Satisfaction vs. Loyalty” by William J. Cusick in the excellent publication, The Conference Board Review.  Cusick argues that customers who complete satisfaction surveys typically respond “satisfied” or “mostly satisfied” regardless of how they really feel.  [...]

Apple Gets It Right – Again!

I’ve been a long term Windows PC user, from time to time using Macs for various reasons.  I bought my wife an iMac a couple of years ago, and “borrow” her machine when I want to do video editing or any of the music work I need to do as part of my hobby – [...]

The Challenge of Sustainable Software

Just about everyone has become attuned over the last few years to the concept of sustainability.  Except, it seems, when it comes to software practices.  In most IT environments, by far the largest chunk of costs associated with a given piece of software, surface after it is initially delivered.  That is true of purchased packages, [...]

Is IT Collaboration an Unnatural Act: Part 4

In the last post and post before that, I examined a real life case study of a team collaborating using Web 2.0 tools.  Now I want to review the lessons learned from that experiment. Many (most?) busy people working on a team with deadlines for deliverables will wait until the deadline is really close, and [...]

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