In an earlier post, I discussed the differences between and relationships among Project, Program and Portfolio management – this continues to be a popular post. Today I’d like to explore the differences between IT Product Management and IT Service Management as they pertain to IT and to business-IT maturity. This thread is inspired in [...]
Filed under: IS Management, IT Management, IT Maturity | Tagged: Customer experience, ITIL, Product management, Service Management | 6 Comments »
My colleague, friend and Atlanta neighbour, Frank Capek has started his excellent blog Customer Innovations examining the exciting domain of innovating the customer experience. This perspective – embodying, among other things, a shift from “inside-out” to “outside-in” thinking has much to offer to IT organizations striving to climb the Business-IT Maturity curve. Below mid-Level 2, most [...]
Filed under: IT Management, IT Maturity | Tagged: customer billing, Customer experience, service catalog | Leave a Comment »
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