Customer Experience, Taming the Remote Control Madness – And a Tale of Advances in End User Programming

Posted on January 12, 2011 by Vaughan Merlyn

I rarely get so excited about technology that I post about it – that’s not this blog’s raison d’être.  However, between being snowed in (a rare occurrence in Atlanta, GA!), being really delighted with a great product that really solves a familiar and widespread problem, and enjoying a very positive series of customer experiences with [...]

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You Know You’re Process Centric When…

Posted on December 21, 2010 by Vaughan Merlyn

As a management consultant, I’ve come to believe over many years of experience that poor process discipline is at the heart of many performance issues.  More to the point, I find an incredible amount of misunderstanding about the nature of process thinking and process management, and outright denial that process management is in any way [...]

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Do You Approach Strategy Formulation as an Event or a Continuous Process?

Posted on November 22, 2010 by Vaughan Merlyn

I find that most strategy efforts aren’t very strategic.  Nor do they have much real impact, or lead to significant change. The Problems with Traditional Strategy Formulation Approaches I think the supporting evidence for my findings lies in the fact that most companies either: Don’t undertake strategy formulation initiatives unless they feel they have to [...]

Filed under: Change Management, IT Management, Next Generation Enterprise, Next Generation IT, social networking, Web 2.0 | Tagged: , , , , , , | 2 Comments »

Business-IT Alignment – The Relationship Dimension

Posted on April 26, 2010 by Vaughan Merlyn

Much has been written about “Business-IT Alignment” over the years.  Alignment can refer to Strategy – the degree to which IT strategy and business strategy are aligned.  (This, of course, is both ‘old news’ and yet often not the case in practice.  And there’s one school of thought that says there’s no such thing as [...]

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Innovation and Web 2.0 – A Compelling Relationship?

Posted on April 6, 2010 by Vaughan Merlyn

I had a very interesting and exciting week!  I was a speaker at an nGenera Senior Executive Summit, which drew about 60 top executives from mostly large companies – CEO’s, CIO’s, CFO’s, HR and shared service heads, and even a couple of Lawyers and Platform/Brand managers.  It was an auspicious group – both in terms [...]

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Design Thinking 2.0: Enabling Innovation with Web 2.0 – Part 3

Posted on March 25, 2010 by Vaughan Merlyn

In the first part of this series I examined the case for, and some of the key aspects of Design Thinking.   In Part 2 of this series, I distinguished between “Core” and “Edge” Capabilities and made the point that Design Thinking typically is heavy on Edge capabilities, whereas most businesses, and certainly, most corporate [...]

Filed under: General, IT Management, Next Generation Enterprise, Next Generation IT, Useful Tools, Web 2.0 | Tagged: , , , | 2 Comments »

Design Thinking 2.0: How Web 2.0 Might Foster and Enable an Innovation Revolution

Posted on March 9, 2010 by Vaughan Merlyn

About 3 years ago I first become aware of what can best be called a ‘movement’ dedicated to “Design Thinking,” when the term started showing up in some of my favorite blogs (e.g., Idris Mootee’s Innovation Playground).  The concepts became clearer and more compelling to me in June, 2008 when the Harvard Business Review published [...]

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Exploring an IT Operating Model for Enterprise 2.0 – Part 4: IT Governance

Posted on February 16, 2010 by Vaughan Merlyn

In Part 1 of this series, I suggested that the implications of Enterprise 2.0 for the IT organization are dramatic.  I also suggested that the ways of designing and executing an IT Operating Model in a Web 2.0 context are quite different from traditional approaches.  In Part 2, I outlined the major elements of an [...]

Filed under: Business-IT Governance, IT Management, Next Generation Enterprise, Next Generation IT, social networking, Web 2.0 | Tagged: , , , , , , , , , , , , , , , , | 1 Comment »

Deming’s 14 Points Revisited: Part 4

Posted on November 5, 2009 by Vaughan Merlyn

This post picks up on Parts 1, 2 and 3 and examines the third of Deming’s 14 Management Points, which urges: Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.” This is one of the fundamental issues in [...]

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Social Networking for IT Organizations in a Recession

Posted on February 10, 2009 by Vaughan Merlyn

I’ve been thinking about a couple of things my CIO clients are wrestling with, and how these might be better approached jointly rather than as separate challenges.  These are: How to strengthen Business-IT Relationships in the context of the current economic climate. How to experiment with, learn from and foster Social Networking in the business [...]

Filed under: Change Management, Customer experience, IT Maturity, Next Generation Enterprise, Next Generation IT, social networking, Web 2.0 | Tagged: , , , , , , , , | 2 Comments »

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