Like it or not (for what it’s worth, I like it a lot!) Cloud Computing is here to stay, and as I’ve stated before in this blog, it is going to change a great deal of the IT landscape, including the future profile and role of corporate IT groups. But there are some indirect consequences [...]
Filed under: Customer experience, IT Management, Useful Tools, Web 2.0 | Tagged: Capability Maturity Model Integration, Carnegie Mellon University, Cloud computing, ITIL, ITIL v3 | 3 Comments »
I just came across a new blog called Simple Processes, and I’m sufficiently impressed to add it to my Google Reader, to my blog roll, and to use this post to point my readers to it. In his current post, Glenn Remoreras discusses the achievement of the highest level of process culture maturity. This is [...]
Filed under: IS Management, IT Management, IT Maturity, Key Frameworks | Tagged: Business-IT Maturity, Enterprise 2.0, IT Maturity, ITIL | 2 Comments »
I was talking to a consultant recently about some process work he was doing with a large, global IT organization. I asked him if they had adopted any formal service management framework and he said that when he asked them about ITILv3, they said, “We tried that, but we just don’t have the discipline to [...]
Filed under: IT Infrastructure, IT Management, IT Maturity, Key Frameworks | Tagged: ITIL, process management, Service Management | 2 Comments »
From time to time, we conduct IT capability assessments for our clients. These typically examine two different kinds of capabilities – those IT capabilities that are largely owned and executed by the IT organization, for example: Manage the IT Infrastructure Deliver Business Solutions Manage the IT Organization They also (and sometimes, of great significance) assess [...]
Filed under: General, IT Management, IT Maturity, Supply Maturity | Tagged: COBIT, IT assessment, IT capability, ITIL, process management | 3 Comments »
I posted earlier on the way that the mix of attention to people, process and technology change as business-IT maturity increases. I will continue that thread here. As a reminder, below is a graphic representation of the people/process/technology mix in a low business-IT maturity organization. Note that the technology dimension is dominant, and the people [...]
Filed under: IT Management, IT Maturity | Tagged: CMMI, ITIL, six sigma | 2 Comments »
Inspired yet again by Chris Brogan, I’m trying an experiment with a video post. I’ve posted before on IT and marketing disciplines and I though this might be a good topic to create a small series (3 or 4) of short video posts on the 4 P’s of marketing as they apply to the work [...]
Filed under: IS Management | Tagged: IT marketing, ITIL, Marketing mix, Service Management | 3 Comments »
RSS Feeds
