Posted on October 27, 2009 by itorganization2017
I was at a speaker at an nGenera Executive Summit recently where one of my co-speakers, Jeffrey Pfeffer, Professor of Organizational Behavior at Stanford University cited Deming’s “Drive Out Fear” dictum, from his 14 Management Points. This reminded me of the genius and timelessness behind Deming’s teachings, and inspired me to tackle a couple of [...]
Filed under: Change Management, General, IT Management, Next Generation Enterprise, Next Generation IT, Useful Tools | Tagged: Enterprise 2.0, IT transformation, ITIL, Next Generation Enterprise, reaching level 3, W. Edward Deming | 8 Comments »
Posted on August 26, 2009 by itorganization2017
I just came across a new blog called Simple Processes, and I’m sufficiently impressed to add it to my Google Reader, to my blog roll, and to use this post to point my readers to it. In his current post, Glenn Remoreras discusses the achievement of the highest level of process culture maturity. This is [...]
Filed under: IS Management, IT Management, IT Maturity, Key Frameworks | Tagged: Enterprise 2.0, ITIL, Business-IT Maturity, IT Maturity | 2 Comments »
Posted on June 11, 2009 by itorganization2017
I’ve been posting on and off about Cloud Computing since I began this blog a couple of years ago. But, as one who spends most of his time with IT leaders of large global enterprises, sometimes the promise of the Cloud seems more like a mirage! I’ve Looked At Clouds From Both Sides Now Back [...]
Filed under: IT Infrastructure, IT Management, Next Generation IT | Tagged: business value, Cloud computing, IT innovation, ITIL | 2 Comments »
Posted on February 24, 2009 by itorganization2017
I was talking to a consultant recently about some process work he was doing with a large, global IT organization. I asked him if they had adopted any formal service management framework and he said that when he asked them about ITILv3, they said, “We tried that, but we just don’t have the discipline to [...]
Filed under: IT Infrastructure, IT Management, IT Maturity, Key Frameworks | Tagged: ITIL, process management, Service Management | 2 Comments »
Posted on January 22, 2009 by itorganization2017
From time to time, we conduct IT capability assessments for our clients. These typically examine two different kinds of capabilities – those IT capabilities that are largely owned and executed by the IT organization, for example: Manage the IT Infrastructure Deliver Business Solutions Manage the IT Organization They also (and sometimes, of great significance) assess [...]
Filed under: General, IT Management, IT Maturity, Supply Maturity | Tagged: COBIT, IT assessment, IT capability, ITIL, process management | 3 Comments »
Posted on January 8, 2009 by itorganization2017
I posted earlier on the way that the mix of attention to people, process and technology change as business-IT maturity increases. I will continue that thread here. As a reminder, below is a graphic representation of the people/process/technology mix in a low business-IT maturity organization. Note that the technology dimension is dominant, and the people [...]
Filed under: IT Management, IT Maturity | Tagged: CMMI, ITIL, six sigma | 2 Comments »
Posted on January 6, 2009 by itorganization2017
Inspired yet again by Chris Brogan, I’m trying an experiment with a video post. I’ve posted before on IT and marketing disciplines and I though this might be a good topic to create a small series (3 or 4) of short video posts on the 4 P’s of marketing as they apply to the work [...]
Filed under: IS Management | Tagged: IT marketing, ITIL, Marketing mix, Service Management | 3 Comments »
Posted on April 1, 2008 by itorganization2017
I was in an interesting discussion with one of my consulting clients recently. I was with a group of IT managers responsible for their firm’s shared IT assets. This is a large, global enterprise that has been on an aggressive journey over the last 5 years to transform business-IT maturity. By any measure, they have been [...]
Filed under: Business-IT Governance, IT Infrastructure, IT Management, IT Maturity, Key Frameworks, Next Generation Enterprise, Next Generation IT | Tagged: IT funding, IT infrastructure, ITIL, Next Generation Enterprise, Platform, Product management, Service Management | 2 Comments »
Posted on January 24, 2008 by itorganization2017
My last couple of posts have been on ITIL, where I presented my argument that approaches such as this (and CMMI) are necessary but not sufficient to take Business-IT Maturity to the next level. They are necessary because they help build a solid foundation for IT operations and services. They are insufficient because they typically [...]
Filed under: IT Maturity, Key Frameworks, Next Generation IT, Web 2.0 | Tagged: CMMI, innovation, ITIL, Process re-engineering | Leave a Comment »
Posted on January 23, 2008 by itorganization2017
My post yesterday claimed that ITIL is necessary, but not sufficient for reaching Level 3 Business-IT Maturity. As anticipated, this has led to a fair amount of traffic, some showing up as commentary on the blog, others showing up as email messages from various vendors of Service Management and ITIL support services. I therefore want [...]
Filed under: Demand Maturity, IT Infrastructure, IT Management, IT Maturity, Key Frameworks, Next Generation Enterprise, Next Generation IT, Supply Maturity | Tagged: CMMI, ITIL, Portfolio Management | 1 Comment »
