In an earlier post, I discussed the differences between and relationships among Project, Program and Portfolio management – this continues to be a popular post. Today I’d like to explore the differences between IT Product Management and IT Service Management as they pertain to IT and to business-IT maturity. This thread is inspired in [...]
Filed under: IS Management, IT Management, IT Maturity | Tagged: Customer experience, ITIL, Product management, Service Management | 6 Comments »
The Enterprise Leadership site posted a nice piece on ITIL and Six Sigma back in December, and more recently on Getting Six Sigma Right. I want to reflect on this, and expand on my own post a while back which discussed IT Improvement versus Breakthrough. Quality guru W. Edwards Deming said you can focus [...]
Filed under: Change Management, IS Management, IT Management, IT Maturity | Tagged: ITIL, organizational change management, organizational development, process improvement, process innovation, product improvement, product innovation, Service Management | Leave a Comment »
As I get ready for a week’s vacation in Aruba (lots of Scuba diving and time with my family!) I want to explore a couple of more aspects of the “sticking point” that I see IT shops bogging down in as they mature from Level 1 business-IT maturity towards Level 3. The sticking point is [...]
Filed under: IT Infrastructure, IT Management, IT Maturity | Tagged: CMMI, ERP, ITIL, Portfolio Management, program management, project management, requirements management, scientific method | 1 Comment »
I believe that the major inflexion point comes at the middle of Level 2. The things you have to do to get from Level 1 to Level 2 are quite different from the things you must do to get from Level 2 to Level 3. The Business-IT Maturity model is a learning curve and the middle [...]
Filed under: Demand Maturity, IT Management, IT Maturity | Tagged: business case, CMMI, IT infrastructure, IT spending, IT standards, ITIL, Portfolio Management | 5 Comments »
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